AtlasCrafting Return Policy

Thank you for shopping with AtlasCrafting! We want to ensure that you are completely satisfied with your purchase. If you have any concerns or issues, please don’t hesitate to contact us.

Cancellation Policy:

  • You can cancel your order, but only before the item is shipped. Once the item is shipped, cancellation requests will not be accepted.

Return Policy:

  • We accept returns within 30 days of the original purchase date.
  • The item must be unused and returned in its original condition with all tags and packaging intact.
  • The buyer is responsible for the cost of return shipping.

Return Process:

  1. Contact Us: Before returning the item, please contact our customer service team at contact@atlascrafting.com to initiate the return process.
  2. Packaging: Pack the item securely in its original packaging, and include any documentation that came with it.

Return Shipping:

  • The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.

Return Address:
AtlasCrafting
Sidi Ghanem, Zone Industriel.
MA, 40000
Marrakesh, Morocco

Refund:

  • A refund will be processed once we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used for the purchase.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Exchanges:

  • We do accept exchanges. To exchange an item, the buyer needs to return the original item at their expense.
  • Once we receive the original item, we will process the exchange and ship the new item.

Contact Information:

Thank you for shopping with AtlasCrafting!